Help
Frequently asked questions
Quick answers about ordering, delivery, payment and returns.
How do I place an order?
Open a product, choose its colour or size if it has one, and tap Order now — pay on delivery. Fill in your name, mobile number and address, then confirm. There is nothing to pay online.
How do I pay?
In cash, to the courier, when your order arrives. We do not take card payments online.
How long does delivery take?
2–4 working days to every emirate. We confirm your order by phone or WhatsApp before it ships.
How much is delivery?
Standard delivery is AED 15. Orders over AED 150 can choose Free delivery at checkout.
How do I use the WELCOME10 code?
Type WELCOME10 in the coupon field at checkout and tap Apply: 10% comes off your first order. You pay the reduced total in cash on delivery.
Can I change or cancel my order?
Yes, until it ships. Message us on WhatsApp with your order number as soon as you can.
How do I track my order?
Your order confirmation page shows each step of your order. If you have lost it, send us your order number on WhatsApp and we will tell you where your order is.
Can I return something?
Yes — most items within 14 days of delivery, unused and in their original packaging. See Returns and refunds for the details.
Do prices include VAT?
Yes. All prices are in UAE dirhams and include 5% VAT.
Is this a real shop?
No. Sandleaf Home is a demo store made by CodBrand: orders placed here are not delivered.