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Returns & refunds
Changed your mind? You can return most items within 14 days of delivery.
Demo store. This page is a sample written for a fictional brand. It has not been checked by a lawyer and is not legal advice.
What you can return
- Items returned within 14 days of delivery.
- Unused, in their original packaging, with every part and accessory.
What we cannot take back
- Items that have been used with food, for hygiene reasons — unless they are faulty.
- Items damaged after delivery.
A faulty or wrong item
If an item arrives damaged, does not work or is not what you ordered, message us within 48 hours with your order number and a photo. We will replace it or refund it in full, and collect it at no cost to you.
How to return an item
- Message us on WhatsApp or by email with your order number and the item you are returning.
- We arrange a courier to collect it from your address.
- We check the item within 5 working days of receiving it and confirm your refund.
Refunds
As you paid in cash, we refund by bank transfer to an account in your name, within 7 working days of confirming the return. Delivery costs are refunded when the item was faulty or wrong.